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Logistics Glossary - Q
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Quality: Conformance to requirements or fitness for use. Quality can be defined through five principal approaches:
1. Transcendent quality is an ideal, a condition of excellence.
2. Product-based quality is based on a product attribute.
3. User-based quality is fitness for use.
4. Manufacturing-based quality is conformance to requirements.
5. Value-based quality is the degree of excellence at an acceptable price. Also, quality has two major components:
a. quality of conformance—quality is defined by the absence of defects, and
b. quality of design—quality is measured by the degree of customer satisfaction with a product’s characteristics and features.
Quality Control (QC): The management function that attempts to ensure that the foods or services manufactured or purchased meet the product or service specifications.
Quick Response (QR): A strategy widely adopted by general merchandise and soft lines retailers and manufacturers to reduce retail out-of-stocks, forced markdowns and operating expenses. These goals are accomplished through shipping accuracy and reduced response time. QR is a partnership strategy in which suppliers and retailers work together to respond more rapidly to the consumer by sharing point-of-sale scan data, enabling both to forecast replenishment needs.