City of Torrance
Finalist - population OVER 60,000
Torrance is committed to reducing red tape by guaranteeing a two week turn around time for initial review of projects and providing over the counter approval for minor projects. Next day inspection services or same day inspection for projects needing additional assistance is available to businesses, while a 24/7 voice response system is available for scheduling building inspections and obtaining status updates. Additional streamlining measures Torrance has implemented include a one-stop permit center, ombudsman services, online project status tracking, and training. Torrance is proud to have the second lowest rate of property crime and third lowest rate of violent crime among 15 L.A. County cities with populations of 100,000 residents.